Position Description
Position: Communications Lead
Reports to: Chief Operating Officer
Type: Full Time
Location: Remote (must reside in North Carolina)
About Care Share
Care Share Health Alliance is a North Carolina-based nonprofit organization with a mission of collaborating for health equity. Since its founding in 2008, Care Share has evolved into a dynamic collaborative network builder and trusted partner working to bridge gaps in access to care for low-income, uninsured, and underserved populations.
Care Share’s work is grounded in community voice and lived experience, with a focus on building local capacity, strengthening cross-sector partnerships, and advancing systems that improve health and well-being across North Carolina.
About the NC Public Benefits Collective
The NC Public Benefits Collective works to improve the lives of North Carolinians by increasing access to public benefits that support health, economic opportunity, and workforce participation. The Collective strengthens the exchange of information between community-based organizations, advocates, and public partners to identify barriers, share solutions, and align strategies for systems change and policy advocacy. The Collective centers organizations rooted in the communities most affected by public benefits policy and advances a shared narrative that reframes public benefits as essential investments in community wellbeing. Through this coordinated effort, North Carolina can become a national leader in advancing equitable, accessible public benefits systems that are accountable to community.
About the Role
The Communications Lead drives narrative, engagement, and visibility for two interconnected bodies of work: Care Share Health Alliance (CSHA), a statewide nonprofit advancing health equity in North Carolina, and the NC Public Benefits Collective, a statewide cross-sector initiative, facilitated by CSHA, working to improve access to Medicaid, SNAP, and other public benefits in a moment of significant federal policy threat.
This is a role for a communicator who believes that how we tell the story shapes who gets to participate in it. The Lead will center equity and narrative change in every channel, building feedback loops that bring partner and community voice into the work, and translating complex policy and program developments into clear, mobilizing communication.
Key Responsibilities
Narrative & Equity-Centered Communities (35%)
- Lead development of an equity-grounded narrative strategy across CSHA and the Collective, with a focus on counter-narrative and reframing dominant stories about public benefits and the communities who use them.
- Support, translate and disseminate policy shifts (Medicaid, SNAP, public charge, etc.) into accessible, actionable content for partners, members, and the public.
- Serve as primary writer and editor across both bodies of work, including drafting for the Executive Director and the Collective’s Collaboration Committee.
Member & Partner Engagement (25%)
- Manage Collective and CSHA listservs, email campaigns, and partner communications, including segmentation, scheduling, analytics, and list hygiene.
- Build and steward feedback loops that surface partner and community input back into the Collective’s Circles, Collaboration Committee, and CSHA leadership, closing the loop on how input shapes decisions.
- Support member onboarding communications and recurring touchpoints (welcome sequences, monthly updates, event follow-ups).
Digital Presence & Brand (25%)
- Manage social media strategy and execution across CSHA and Collective channels.
- Maintain and update both websites, including content refreshes, accessibility, and basic technical upkeep (coordinating with vendors as needed).
- Steward brand consistency across CSHA’s identity and the Collective’s emerging visual language.
- Design or oversee design of decks, one-pagers, reports, and partner-facing materials.
Strategy & Measurement (15%)
- Develop and execute an integrated communications plan aligned to CSHA’s 2026–2028 strategic priorities and the Collective’s phased 12-month roadmap.
- Track engagement and reach across channels; use data to refine strategy.
- Coordinate with external partners and vendors (designers, web, PR).
Required Qualifications
- 4+ years of communications experience, with at least some in nonprofit, advocacy, public health, or social impact settings.
- Demonstrated commitment to racial equity and health equity, including understanding of structural racism and its impact on historically marginalized communities in NC.
- Experience with narrative change, framing, or counter-narrative work.
- Skilled in email/listserv platforms (e.g., Mailchimp, Constant Contact), social media management, and website CMS tools (WordPress or similar).
- Strong writing and editing across skills from technical policy briefs to plain-language partner emails.
- Project management: juggling multiple workstreams across an organization and its’ initiatives on overlapping deadlines.
- Excellent interpersonal skills and the ability to engage staff, funders, board members, partners, and community members.
Preferred Qualifications
- Bi/multilingual (Spanish strongly preferred).
- Direct experience working with racially, ethnically, culturally, and socioeconomically diverse communities in NC.
- Familiarity with NC’s health, public benefits, or social services landscape.
- Experience designing and operationalizing feedback or participatory communication structures.
- Graphic design, photography, or video production skills.
Compensation
CSHA invests in our team because we know the work depends on it. We offer a benefits package designed to support staff wellbeing and long-term commitment to health equity work, including 27 days of paid time off each year, an additional two weeks of organizational closure at the end of the calendar year, and 9 paid holidays. Staff receive medical, dental and vision insurance, an optional FSA, a 401(k) plan with a 50% employer match on the first 6% of employee contributions, and an annual professional development stipend. Starting salary for the Communications Lead is $70,000 to $80,000 depending on experience and skill sets.
CSHA’s values of collaboration, equity, transparency, integrity, and community shape how we work together as much as what we work on. That means building a culture of shared decision-making, centering the voices and lived expertise of the communities most impacted by inequities and being honest about both what’s going well and where we’re falling short.
CSHA operates as a remote workplace with staff based across North Carolina. Team members gather in person approximately four times a year, and this role will also involve regular engagement with partners, coalition members, and policymakers around the state. Some travel and flexibility for occasional time-sensitive meetings will be expected.
How to Apply
Please submit the following materials via email to hiring@caresharehealth.org with the subject line: Communications Lead.
- Resume
- Cover letter explaining why you’re interested in this position and why your experience makes you a great candidate
- Three samples of work in a variety of mediums, this could be a campaign, written piece, design sample, newsletter, or partner-facing material you’re proud of. A link, PDF, or short description is fine.
- A short-written response to the following question: How do you understand the relationship between communications, narrative change, and health equity, and how would that understanding shape your priorities as Communications Lead? [approx. 600 words – We want to know more about your thinking than the word count, so please don’t stress the exact number of words.]
You can reach out to that same email with any questions. Applications must be received by 5:00 pm EST on June 8, 2026. We will update candidates about the status of their application as quickly as is reasonably possible and will notify all remaining candidates after the position is filled.
Care Share Health Alliance is an equal opportunity employer, and as such takes affirmative action to ensure that discrimination does not occur on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious or political affiliation, disability, or any other classification considered discriminatory under applicable law.
Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact Erin Storie at estorie@caresharehealth.org.
