Hertford Health Access
“Helping the uninsured in Hertford County get the healthcare that they need”
Serving: Hertford and Bertie Counties
What is unique about your network? The Hertford Health Access (HHA) network is very unique, serving as a “centralized patient enrollment and navigation system” for identifying and providing support services to vulnerable patients. Since inception, the program has served over 695 patients and secured over twenty-five specialty care physicians and ten primary care providers. The estimated total value of our network services from the past three years is $697,877. We are housed in our local Federally Qualified Health Center with strong ties to both the clinic and community.
How are partnerships valuable to you? Partnerships are vital to our daily operations and existence as a network. Our network was born out of county-wide partnership. In November of 2010, a group of community stakeholders began meeting every other month in Hertford County to develop a collaborative network providing a pathway to healthcare services and education for the uninsured and underinsured in the county. This collaborative network was later named Hertford Health Maintenance Alliance (HHMA). The ultimate goal of the organization is to improve health outcomes for patients enrolled in the network, and in the community at large. In 2013 the group received funding to implement what we all know as Hertford Health Access. This partnership has given us the opportunity to leverage community resources and close the gap between clinic and community.
Do you have unique or non-traditional partnerships that you could tell about? A unique partnership that we are a part of, is with our Hertford County Cooperative Extension and Hertford County Student Wellness Center. This partnership formed through our efforts surrounding technical assistance we received from the Blue Cross Blue Shield Foundation in regards to their Community Centered Health work. Through this partnership we have developed many programs and opportunities for youth and community members. Our Youth Wellness Academy: Promoting Leaders in Health through Community Research & Activism program looks to empower students to create positive changes in their school, and community. This program helps develop each student’s self-confidence, and understanding that they have the power to bring about positive change. We also partnered to implement the first Pop-up Farmer’s Market where Hertford Health Access patients received vouchers with a $10 value to purchase fresh fruits and vegetables from the market. This partnership has allowed us to help our patients in non-traditional ways, and provide our community with an array of different resources and opportunities.
What are your accomplishments?
In 2014, we added the position of the Enrollment Specialist to our team. We also employee a .5 Patient Navigator that is located in the Cancer Unit of our local hospital. The Cancer Care Patient Navigator works with cancer diagnosed patients in the Vidant Roanoke-Chowan Hospital to link them to needed medical resources and coordinate a system of care for each patient in need.
Hertford Health Access was recently awarded a grant from the Roanoke Chowan Foundation to implement a Pilot Transportation Program. This program will allow patients to be transported for free of charge to a health-related resource within 200 miles of the patients’ home address. This grant seeks to introduce an innovative “patient-centered transportation model” which will transport each individual patient to any resource that relates to their health status and social determinants of health.